4 out of 5 stars
I’ve been coming to the Mt. Juliet clinic for physical therapy for several months, and my experience has been overwhelmingly positive. I’ve worked with both Abby Howard and Helena Aiyad, and I couldn’t be happier with the care I’ve received. They are both knowledgeable, professional, compassionate, and have played a significant role in the progress I’ve made. I frequently recommend them to others because I truly feel I’m receiving excellent care during every appointment. Unfortunately, I have had a very different experience with another therapist at the clinic, Casey. During my visits, I’ve overheard comments regarding politics, patients’ weight, and gender that I felt were inappropriate for a healthcare setting. I’ve also noticed food left out on one of the treatment beds in the back of the clinic, which raised concerns about cleanliness and professionalism. In addition, he is often on the phone and does not appear to be giving his full attention to his patients. Because of these experiences, if Abby or Helena are unavailable, I choose to postpone or decline my physical therapy appointments rather than be scheduled with Casey. I have always appreciated the exceptional care I’ve received at the Mt. Juliet clinic, which is why I wanted to share this feedback. My hope is that these concerns are addressed so that every patient can have the same positive experience I’ve had with Abby and Helena.